What does the provider provide?

To book through a provider (lofty.com) a simple solution to search for serviced apartment accommodation from a superb choice of major International cities without going through hundreds of website’s.

What is the difference between a hotel and a serviced apartment?

Serviced apartments offer spacious, fully furnished apartments with a self catering kitchen or kitchenette facility, much larger than hotel rooms featuring a genuine more home-like residential character apartment.

What is the difference between a serviced apartment and an non serviced apartment ?

The serviced apartment is a building of apartments that’s often run on the same lines as a hotel. The apart hotel would have day or 24 hour reception but would not usually have hotel porters. There is also housekeeping service between 1 and 5 days per week The non serviced apartments are generally owned by private owners given to a management company so tend to have a more individual style and character but do not have the usual apart hotel facilities explained above, but may on occasions have once a week housekeeping service.

How accurate is the information?

All information concerning property descriptions comes from the properties themselves,

What happens if I have a problem/complaint on arrival?

When you book through a provider, it will be easier to get a solution

When my flight is early, can I have early occupation of the apartment?

This is unlikely and there’s no guarantee of early occupancy unless you book the night before your arrival date. In this case you can arrive as early as you like as you will have paid for the apartment and no other guests will be checking out that morning GUARANTEED EARLY OCCUPANCY IS A DEFINITE NO – NO UNLESS PRE-BOOKED

What happens if I have a late flight and would like to stay longer in the apartment?

Again, this is another definite NO. If you wish to ensure that the apartment is available after departure time, the apartment must be booked an extra night. In most cases the apartments are booked back to back and they have to be thoroughly cleaned and ready for the next guest.

Can I extend my stay?

Only if the apartment is available on the dates that you want to extend.

What is the ” Cancellation ” policy?

The cancellation policy varies according to property, but in any case will de detailed in your booking confirmation. Mostly, the policies are very similar to hotel policies. However, please keep in mind that apartment properties do not oversell their inventory and many are small, and are unable to rebook ” space ” as quickly as a large hotel.

Is a security deposit required?

Yes, generally apartments will take a credit card imprint to protect themselves against unforeseen damage to the property, and to cover incidental charges. This is no different than the credit card imprint taken by any hotel at check-in. These funds are either never charged (if no damage is done and no incidentals are purchased) or refunded less the cost of damage/incidentals at the end of the guests’ stay.

How many people can sleep in an apartment?

This depends on the type of apartment booked. When you choose your apartment online, it will show the maximum number of people allowed in the apartment of your choice. In some cases an extra bed can be provided, or a cot for a baby. A small additional charge may apply for this.

How about linen and towels?

The initial linen and towels are included and available on arrival and could be changed once or twice a week according to the specific property.

Do you supply soap, toilet paper and other in the apartment?

Most of the apart hotels supply toilet paper and complimentary soap on arrival and then clients do their own purchases or the apartment is restocked when serviced. As for the non serviced apartments, toilet paper should be available on arrival. Clients are advised to do their purchases soon after arrival at the accommodation. Soap is not usually supplied.

What about collecting keys for the apartment?

Most apartments have some front desk reception / doorman facility or 24 hour Caretaker, but if you book a non serviced apartment and will be arriving late or a weekend arrival, special arrangements need to be made ahead of time and full arrival details are required.

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