Singapore-based The Ascott Limited (Ascott), the world’s largest international serviced residence owner-operator, has engaged Xn Hotel Systems to implement protel’s Multi-Property Edition (MPE) property management system globally across its three brands of serviced residences – Ascott, Citadines and Somerset. Ascott is the first serviced residence company to implement this system on a global scale.

Ascott enhances operational efficiency with worldwide roll-out of protel’s first global property management systemThe new protel MPE, together with the suite of system enhancements developed specifically for Ascott, sets the stage for Ascott to further accelerate its growth with a next-generation technology platform that facilitates the delivery of Ascott’s unique brand of high touch services.

Following a detailed product and vendor evaluation process and successful trial site implementation of protel MPE conducted for Ascott in Singapore, Xn Hotel Systems was selected to supply and implement the property management system globally. Spanning all of Ascott’s three brands of serviced residences, the software changeover was completed in just over eight months. Given its pace and geographical spread, the project was the fastest and largest rollout of protel MPE ever undertaken.

With the new system, Ascott’s serviced residences in Asia Pacific, Europe and the Gulf region can now process reservations seamlessly worldwide. As a result, processing time for call reservations has been reduced by approximately 30%. Furthermore, Ascott’s properties can now track guests’ requirements and preferred timing for housekeeping services through the enhanced scheduling function.

Robert Adam, Ascott’s Vice President for Infocomm Systems, said: “Ascott has invested extensively in upgrading our technology to enhance operational efficiency so that we can focus on delivering personalised services to our guests. The successful implementation of the protel MPE property management system across our properties worldwide sets the path for Ascott to adopt new technological initiatives that will further enhance our guests’ experience. Initiatives include enabling our staff to use mobile devices to handle our guests’ requests anytime, anywhere.”

Greg Spicer, Chief Executive Xn Hotel Systems, stated: “We are delighted to have been selected as a systems and services provider by Ascott and are especially proud that the Xn project team and its partners delivered the first phase of software implementation in a timely and efficient manner. Given the global span of the installation, Ascott was one of our largest projects to date. Over 100 sites rolled out protel MPE successfully, averaging 14 properties per month. We look forward to providing services to Ascott for the next phases of the project and in the years ahead.”

Manfred Osthues, Managing Partner protel hotelsoftware, commented: “We are absolutely exhilarated to welcome Ascott among our clients. With over 31,000 apartment units, Ascott is the world’s largest international serviced residence owner-operator. Having switched to protel MPE, Ascott now constitutes the first live multi-property environment across Southeast and North Asia, India, Australia, Europe and the Gulf region. We are proud and happy to contribute to Ascott’s continued growth, and look forward to a fruitful and beneficial partnership.”


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